Frequently Asked Questions
Our products are supplied with a Two-Year Warranty and will be replaced free of charge within this period if necessary.
At Brannan we treat customers’ personal information and details extremely seriously and will not share your information with any third party unless you give us explicit permission to do so.
We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998) with the primary purpose of making your shopping experience as enjoyable and easy as possible.
It is important for us here at Brannan Thermometers & Instrumentation for you to be totally satisfied with your purchase and we are happy to offer a 28 day 100% money back guarantee, in order to make sure you get the right product for your needs!
To notify us that you wish to return your goods please contact us on +44 (0)1946 816600 or email us at sales@brannan.co.uk
When we receive your request, we will either telephone or send you an email with full details of how and where to return the goods including your original order number, which must be clearly displayed on the packaging.
Returns normally only take a few days to process but please allow up to 10 working days.
All payments at this moment in time will be either processed through PayPal, VISA, Visa Electronic, Visa Debit, MasterCard, Maestro and Sage pay.
The data we collect about you will be accurate and up to date wherever possible. You can check the information we have stored for you at the “My Account” section of our website. Should you become aware that any information held by us is inaccurate please log into your account where you can change and update date or alternatively contact us any time either by telephone, post or by contacting us and we will correct it.
Our products are supplied with a Two-Year Warranty and will be replaced free of charge within this period if necessary. In the unlikely event that a fault occurs within 28 days and a replacement is not wanted, your money will be refunded in full.
Returns will only be accepted after you have first made contact and arranged with us that you intend to return the goods via telephone: +44 (0)1946 816600 or by email: sales@brannan.co.uk
All Mainland UK (Online) orders have a fixed delivery cost of £2.50 + VAT and will be delivered by Royal Mail or Fedex depending on the size of your order. For International orders the relevant delivery charge will be calculated at the checkout.
In most cases all (Online) orders placed before 1.00pm Monday to Thursday will be dispatched the same day. Orders placed on Friday, Saturday and Sunday will be dispatched the following working day. Please allow 5-7 working days for delivery before contacting us.
Please see more information on delivery options here